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Parent Resources

Australia

 
Providers Services Contacts
Parent support
The Parent Well
  • Perinatal workplace wellbeing
  • Parent mental-health support
  • Return-to-work planning
  • Manager training resources
Phone: +61 1300 824 808
Web: theparentwell.com.au

PANDA

NGO

  • Perinatal mental-health support
  • National counselling helpline
  • Parent wellbeing resources
  • Peer support programs
  • Health-professional guidance

Phone: +61 1300 726 306

Email: info@panda.org.au

Web: www.panda.org.au

COPE

NGO

  • Perinatal mental health support
  • Parent education resources
  • Digital mental health screening
  • National referral directory
  • Health professional training

Address: Level 2, 696 Bourke St, Melbourne VIC 3000

Phone: +61 1300 740 398

Email: info@cope.org.au

Web: www.cope.org.au

Caring support

Carers Australia

NGO

  • National carer advocacy
  • Support and policy influence
  • Carer programs delivery
  • Information and referral services
  • Carer wellbeing initiatives

Address: Unit 2, 11 McKay Lane, Turner ACT 2612

Phone: +61 1800 242 636

Email: caa@carersaustralia.com.au

Web: www.carersaustralia.com.au

General wellbeing support

Beyond Blue

NGO

  • Mental health support services
  • 24/7 counselling helpline
  • Anxiety and depression resources
  • Suicide prevention programs
  • Community mental health advocacy

Address: Suite 501, 278 Flinders Lane, Melbourne VIC 3000

Phone: +61 1300 22 4636

Email: bb@beyondblue.org.au

Web: www.beyondblue.org.au

Lifeline

NGO

  • 24/7 crisis support
  • Suicide-prevention counselling
  • Mental-health referrals
  • Text and online chat
  • Community training programs

Address: Level 5, 255 George Street, Sydney NSW 2000

Text line: +61 0477 13 11 14

Crisis phone: +61 13 11 14

Email: national@lifeline.org.au

Web: www.lifeline.org.au

Healthdirect or your GP

Government agency

  • 24/7 nurse helpline
  • Trusted health information
  • Symptom checker tools
  • Virtual care pathways
  • Health service directory

Address: 477 Pitt St, Level 4, Haymarket NSW 2000

Phone: +61 1800 022 222

Email: communications@healthdirect.org.au

Web: www.healthdirect.org.au

Hong Kong

 
Providers Services Contacts
Parent support

Maternal & Child Health Centres (MCHCs)
母嬰健康院

Department of Health

  • Antenatal check-ups
  • Postnatal check-ups
  • Parenting workshops
  • Breastfeeding support
  • Child development guidance

Address: Over 30 MCHCs across Hong Kong

Phone: +852 2961 8840

Web: www.fhs.gov.hk/tc_chi/

Caritas Hong Kong
香港明愛

NGO

  • Prenatal education
  • New-parent support groups

Address: 2 Caine Road, Central, Hong Kong

Phone: +852 2843 4600

Email: info@caritas.org.hk

Web: www.caritas.org.hk

Hong Kong Family Welfare Society
香港家庭福利會

NGO

  • Parenting talks
  • Family counselling
  • Child-development workshops

Address: 13/F, West Block, Shun Tak Centre, 168-170 Connaught Road Central, Sheung Wan, Hong Kong

Phone: +852 2527 3171

Email: hkfws@hkfws.org.hk

Web: www.hkfws.org.hk

Caring support

Social Welfare Department
香港社會福利署

Government department

  • Parenting counselling
  • Childcare service referrals
  • Day childcare centres
  • Residential childcare support
  • Parent education programmes
  • Support for children with special needs

Address: 8/F, Wu Chung House, 213 Queen’s Road East, Wanchai, Hong Kong

Phone: +852 2343 2255

Email: swdenq@swd.gov.hk

Web: www.swd.gov.hk

Hong Kong Carer Association
香港照顧者協會

I

  • Carer leisure activities
  • Caregiving skills workshops
  • Temporary respite support
  • Partner benefits and discounts

Address: Room 1708, 267-275 Des Voeux Road Central, Sheung Wan, Hong Kong

Phone: +852 970 8851

Email: info@carershk.co

Web: www.carershk.co

General wellbeing support

Hong Kong Family Welfare Society
香港家庭福利會

NGO

  • Integrated family support
  • Mediation
  • Child development services

Address: Room 2010, 20/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong

Phone: +852 2527 3171

Email: hoffice@hkfws.org.hk

Web: www.hkfws.org.hk

Samaritans Hong Kong
香港撒瑪利亞會
  • 24-hour emotional support
  • Confidential crisis hotline
  • Non-judgemental listening service

Address: P.O. Box 85148, Hong Kong

Phone: 2896 0000

Email: jo@samaritans.org.hk

Web: samaritans.org.hk

Indonesia

 
Providers Services Contacts
Parent support

Yayasan Family First Indonesia

NGO

  • Parenting support
  • Counselling and mentoring programs
  • Community family outreach

Address: TDR Technology Center, Jl. Dr. KRT Radjiman Widyodiningrat, Jl. Swadaya IV No.9, RW. Terate, Kec. Cakung, Jakarta Timur 13920

Phone: +62 811 1957 697

Email: familyfirstindonesia@gmail.com

Web: www.familyfirstindonesia.org

Women and Youth Development Institute of Indonesia (WYDII) - Hotline Sahabat Ibu

NGO

  • Online parenting counselling
  • Face-to-face consultation
  • Psychoeducation seminars
  • Emotional support for mothers

Phone: +62 31 5032 809

Web: www.wydii.net

Ikatan Bidan Indonesia (IBI)

Government-funded

  • Newborn and postnatal care
  • Breastfeeding counselling
  • Nutrition guidance
  • Pregnancy check-ups

Address: Jl. Karawitan No. 65, Turangga, Lengkong, Bandung City, West Java 40264, Indonesia

Phone: +62 021 4247 789

Email: info@layanan.pusatibi.or.id

Web: layanan.pusatibi.or.id

Caring support

Family First Indonesia

NGO

  • Family-strengthening seminars
  • Community family outreach

Address: TDR Technology Center, Jl. Dr. KRT Radjiman Widyodiningrat, Jl. Swadaya IV No.9, RW. Terate, Kec. Cakung, Jakarta Timur 13920

Phone: +62 811 1957 697

Email: familyfirstindonesia@gmail.com

Web: www.familyfirstindonesia.org

General wellbeing support

Yayasan Pulih

NGO

  • Mental-health psychotherapy
  • Psychoeducation and training
  • Crisis emotional support

Address: Jl. Tebet Timur Dalam II No. 1A, Tebet, Jakarta Selatan 12820, Indonesia

Phone: +62 021 7884 2580

Email: info@yayasanpulih.org

Web: www.yayasanpulih.org

Malaysia

 
Providers Services Contacts
Parent support

Talian Kasih 15999

Government department

  • Parenting stress support
  • Child welfare guidance
  • Family support referral

Address: Jabatan Kebajikan Masyarakat (JKM), Persiaran Perdana, Presint 4, 62100 Putrajaya, Malaysia

Phone: +60 15999

Email: pro_jkm@jkm.gov.my

Web: www.kpwkm.gov.my

Klinik Kesihatan Ibu & Anak (KKIA)

Government department

  • Maternal health check-ups
  • Infant and child care
  • Prenatal and postnatal support
  • Immunisation services
  • Breastfeeding guidance

Address: Blok 2, Tingkat Bawah, Flat Sri Pahang, Bukit Bangsar, 59000 Kuala Lumpur, Malaysia

Phone: +60 3 2282 5564

Web: jknkl.moh.gov.my

LPPKN

Government department

  • Family development programs
  • Parenting and marriage education
  • Reproductive health services
  • Family counselling support

Address: 12B Bangunan LPPKN, Jalan Raja Laut, Peti Surat 10416, 50712 Kuala Lumpur, Malaysia

Phone: +60 3 2613 7555

Email: penduduk@lppkn.gov.my

Web: www.lppkn.gov.my

Parent Action Group for Education (PAGE)

NGO

  • Parents' voice platform
  • Parent education advocacy

Address: 713, Plaza Damansara, Jalan Medan Setia 1, Bukit Damansara, 50490 Kuala Lumpur, Malaysia

Phone: +60 3 2011 5644

Email: pagemalaysia@gmail.com

Web: www.pagemalaysia.org

Caring support

Talian Kasih 15999

NGO

  • Emotional counselling
  • Crisis helpline
  • Family support referral

Address: Jabatan Kebajikan Masyarakat (JKM), Persiaran Perdana, Presint 4, 62100 Putrajaya, Malaysia

Phone: +60 15999

Email: pro_jkm@jkm.gov.my

Web: www.kpwkm.gov.my

General wellbeing support

Befrienders Malaysia

NGO

  • Emotional support hotline
  • Suicide prevention counselling
  • Non-judgemental listening
  • Crisis support services
  • Confidential mental help

Address: 95 Jalan Templer, 46000 Petaling Jaya, Selangor, Malaysia

Phone: +60 3 7627 2929

Email: admin@befrienders.org.my

Web: www.befrienders.org.my

New Zealand

 
Providers Services Contacts
Parent support

Parent Help

NGO

  • Free parenting helpline
  • Counselling for families
  • Parenting courses and workshops
  • Behaviour and relationship support

Address: Level 2, 95 Molesworth Street, Thorndon, Wellington 6011, New Zealand

Phone: +64 0800 568 856

Email: info@parenthelp.org.nz

Web: www.parenthelp.org.nz

Plunket Link

NGO

  • Child health support
  • Parenting guidance helpline
  • Home and clinic visits
  • Under-five wellbeing services
  • Community family programs

Address: Level 3, 40 Mercer Street, Wellington Central, Wellington 6011, New Zealand

Phone: +64 0800 933 922

Email: plunket@plunket.org.nz

Web: www.plunket.org.nz

Parentline

NGO

  • Child and family counselling
  • Parenting guidance services
  • Trauma and crisis help

Address: Level 1, 589 Victoria Street, Hamilton Central, Hamilton 3204, New Zealand

Phone: +64 07 839 4536

Email: admin@parentline.org.nz

Web: www.parentline.org.nz

Caring support

Carers NZ

NGO

  • National carer support
  • Information and guidance
  • Respite care resources
  • Family caregiving advocacy
  • Health and wellbeing support

Address: PO Box 47, Waiheke Island 1840, Auckland, New Zealand

Phone: +64 0800 777 797

Email: info@carers.net.nz

Web: carers.net.nz

Carer Support (Te Whatu Ora / Health New Zealand)

Government department

  • Respite care subsidy
  • Support for full-time carers
  • Breaks for family caregivers
  • Needs-assessed assistance
  • Government respite funding

Address: 133 Molesworth Street, Thorndon, Wellington 6011, New Zealand

Phone: +64 0800 855 066

Email: carer_support@health.govt.nz

Web: Health New Zealand carer support subsidy

Citizens Advice Bureau

Government department

  • Carer rights information
  • Support service navigation
  • Government help guidance
  • Advocacy for caregivers
  • Community referral assistance

Address: Level 4, 120 Featherston Street, Wellington Central, Wellington 6011, New Zealand

Phone: +64 0800 367 222

Email: info@cab.org.nz

Web: www.cab.org.nz

General wellbeing support

Lifeline Aotearoa

NGO

  • Free emotional support
  • Suicide prevention helpline
  • Confidential crisis counselling
  • Trained volunteer listening
  • Nationwide mental health aid

Address: 95 Great South Road, Epsom, Auckland 1051, New Zealand

Phone: +64 0800 543 354

Email: office@lifeline.org.nz

Web: www.lifeline.org.nz

Samaritans New Zealand

NGO

  • Confidential emotional support
  • Non-judgemental listening
  • Suicide prevention helpline
  • Compassionate crisis assistance
  • Volunteer-run support line

Address: PO Box 245, Wellington 6140, New Zealand

Phone: +64 0800 726 666

Email: info@samaritans.org.nz

Web: www.samaritans.org.nz

Skylight Trust

NGO

  • Grief and trauma support
  • Family counselling
  • Resilience programmes
  • Parenting-through-separation courses

Address: Level 3, 39 Webb Street, Te Aro, Wellington 6021, New Zealand

Phone: +64 4 939 6767

Email: info@skylight.org.nz

Web: www.skylight.org.nz

Philippines

 
Providers Services Contacts
Parent support

Bantay Bata

NGO

  • Counselling and casework
  • Medical and legal aid

Address: Gina Lopez Building, Mother Ignacia Ave. corner Eugenio Lopez Dr., Quezon City, Metro Manila, Philippines 1103

Phone: +63 920 551 0392

Email: bantaybata163@abs-cbnfoundation.com

Web: www.abs-cbnfoundation.org

Caring support

National Council on Disability Affairs (NCDA)

Government department

  • Disability rights advocacy
  • Accessibility promotion nationwide
  • Support for PWD programs

Address: Ground Floor, Artesan Building, 820 J.P. Laurel Street, San Miguel, Manila, Philippines 1005

Phone: +63 02 951 5013

Email: ncda@ncda.gov.ph

Web: www.ncda.gov.ph

Department of Social Welfare and Development (DSWD)

Government department

  • National social welfare programs
  • Family and parent support
  • Child protection services
  • Poverty reduction initiatives

Address: Batasan Hills, Constitution Hills, Quezon City, Metro Manila, Philippines 1126

Phone: +63 02 931 8101

Email: inquiry@dswd.gov.ph

Web: www.dswd.gov.ph

General wellbeing support

Tawag Paglaum

Government department

  • Mental-health crisis support
  • Emotional counselling hotline
  • Referral to local services
  • Community mental-health advocacy
  • 24/7 suicide prevention

Address: DOH Center for Health Development - Northern Mindanao, JR Borja Extension, Brgy. Camaman-an, Cagayan de Oro City, Misamis Oriental, Philippines

Phone: +63 0930 245 0517

Email: tawagpaglaum.doh10@gmail.com

Web: doh.gov.ph

Hope Line

NGO

  • Mental-health crisis support
  • Confidential emotional counselling
  • Referral to professionals
  • Youth and family support
  • 24/7 suicide hotline

Address: Unit 907, Cityland Pasong Tamo Tower, 2210 Chino Roces Ave., Makati City, Metro Manila, Philippines

Phone: +63 02 8804 4673

Email: ngfmindstrong@gmail.com

Singapore

 
Providers Services Contacts
Parent support

Parentline

Government agency

  • Parenting support helpline
  • Childcare advice hotline
  • Family guidance service

Phone: +65 289 8811

Web: www.healthhub.sg

Family Central

NGO

  • Family life education
  • Parenting and marriage support
  • Counselling and guidance

Address: 491B River Valley Road #04-04A, Valley Point, Singapore 248373

Phone: +65 6734 1401

Email: familycentral@fycs.org

Web: www.family-central.sg

Caring support

Touch Caregivers Support

NGO

  • Support for family caregivers
  • Home-based care assistance
  • Caregiver counselling support
  • Eldercare guidance and training
  • Community outreach programs

Address: Blk 162 Bukit Merah Central #05-3545, Singapore 150162

Phone: +65 6377 0122

Email: touch@touch.org.sg

Web: www.touch.org.sg

Family Service Centre

Government department

  • Family and parenting support
  • Counselling and mediation
  • Financial and social assistance
  • Child, youth and family services
  • Community outreach programs

Address: Ministry of Social and Family Development (MSF), 510 Thomson Road, MSF Building, Singapore 298135

Phone: +65 6355 5000

Email: msf_help@msf.gov.sg

Web: www.msf.gov.sg

General wellbeing support

Care Corner Singapore

NGO

  • Family and parenting support
  • Counselling and mediation
  • Youth and child services
  • Community social programs
  • Mental health assistance

Address: Care Corner Singapore Ltd, Blk 62B Lorong 4 Toa Payoh #02-143, Singapore 312062

Phone: +65 6353 1180

Email: enquiry@carecorner.org.sg

Web: www.carecorner.org.sg

AWARE Singapore

NGO

  • Family and parenting counselling
  • Support for single mothers
  • Legal and social assistance
  • Helpline for women
  • Parenting workshops and advocacy

Address: Blk 185 Bukit Batok West Ave 6 #01-187, Singapore 650185

Phone: +65 1800 777 5555

Email: aware@aware.org.sg

Web: www.aware.org.sg

Thailand

 
Providers Services Contacts
Parent support

Childline Thailand
สายด่วนเด็ก 1387

NGO

  • 24/7 counselling support
  • Emergency child assistance

Address: 328/1 Phaya Thai Road, Ratchathewi, Thanon Petchaburi, Bangkok 10400

Phone: +66 1387

Email: info@childlinethailand.org

Web: www.childlinethailand.org

Social Help Centre Hotline
ศูนย์ช่วยเหลือสังคม 1300
  • Social assistance hotline
  • 24/7 crisis support
  • Abuse and welfare help

Address: Ministry of Social Development and Human Security, 1034 Krung Kasem Road, Khlong Mahanak, Pom Prap Sattru Phai, Bangkok 10100

Phone: +66 1300

Caring support

Social Help Centre Hotline - One Stop Crisis Centre (OSCC)
ศูนย์ช่วยเหลือสังคม 1300

Government agency

  • Social assistance hotline
  • 24/7 crisis support
  • Abuse and welfare help

Address: Ministry of Social Development and Human Security, 1034 Krung Kasem Road, Khlong Mahanak, Pom Prap Sattru Phai, Bangkok 10100

Phone: +66 1300

Department of Older Persons (DOP)
กรมกิจการผู้สูงอายุ
  • Welfare and protection services
  • Support for older persons
  • Community ageing programs
  • Long-term care support

Address: 6th Floor, Ministry of Social Development and Human Security Building, 1034 Krung Kasem Road, Khlong Mahanak, Pom Prap Sattru Phai, Bangkok 10100, Thailand

Phone: +66 02 642 4336

Email: info@dop.go.th

Web: www.dop.go.th

General wellbeing support

Mental Health Hotline
สายด่วนสุขภาพจิต 1323

Government department

  • Mental health crisis support
  • Suicide prevention counselling
  • Emotional distress assistance
  • 24/7 confidential helpline
  • Government mental health services

Address: Ministry of Public Health, Tiwanon Road, Nonthaburi, Thailand

Phone: +66 1323

Email: dmh@dmh.mail.go.th

Web: www.dmh.go.th

Samaritans of Thailand
สมาริตันส์ ประเทศไทย

NGO

  • Emotional support hotline
  • Suicide prevention listening
  • Confidential non-judgemental help
  • English-language support available
  • Volunteer counselling service

Address: 102/12 Soi Ari Samphan 7, Phaya Thai District, Bangkok 10400, Thailand

Phone: +66 02 113 6789

Email: info@samaritansthai.com

Web: www.samaritansthai.com

 

The Parent Well is a collaboration between Transitioning Well and COPE